Spa Etiquette

Our spa environment is one of relaxation and harmony. Please respect the other spa guests by keeping noise to a minimum and ensuring cellular phones etc. are switched off.

Bookings & Gift certificates
To ensure you receive your treatment at your preferred time of the day it is recommended to book a few days in advance. Gift vouchers are available for all occasions.

Suggested arrival time
We recommend that you arrive 5-10 minutes prior to your appointment. Arriving late will unfortunately shorten your treatment (but at full cost).

What you should wear
Please wear whatever clothes are comfortable. During treatments our therapists will drape you appropriately for privacy and comfort at any time. We recommend that you leave your valuables in your room.

What if I have special health considerations or allergies?
Please notify us when booking your treatment if you have any allergies or any concerns regarding your health or body.

What if I am pregnant?
Please notify us when booking your treatments. We have a special pregnancy table and designed treatments that are safe for pregnancy. The first trimester of pregnancy has a limited range of treatments.

Cancellations
Out of consideration for others we require a minimum of 12hrs notice if you need to change or cancel your appointment. If shorter periods of notice are given 50% of the treatment cost applies. If you notify less than 1hr before or miss your appointment we have to charge full price.

Additional conditions apply for group bookings (5 pax or more).